Orders, Delivery & Lead Times

Where is my confirmation email?
At times, our emails can drop into your junk folder, please check this folder for your confirmation email and any other correspondence from BLK BOX. For inf...
Tue, 5 Oct, 2021 at 8:39 AM
Where is my order?
At BLK BOX we aim to dispatch and delivery all in stock items within 5-10 working days  DISPATCH LEAD TIMES:  Stock items: Within 5-10 working days  ...
Tue, 5 Oct, 2021 at 8:40 AM
My order is missing items, what should I do?
We are sorry to hear your order was missing items. Please contact team via livechat or send an email to team@blkboxfitness.com and include your name and yo...
Tue, 5 Oct, 2021 at 8:41 AM
Can you explain your free shipping option?
BLK BOX offers free shipping for orders over £999 for the UK & Ireland. This is valid for online purchases only and cannot be used in conjunction with ...
Tue, 5 Oct, 2021 at 8:42 AM
What is a manufactured item?
At BLK BOX we manufacture a lot of our own metalwork for our Rigs, Racks and Attachments to ensure high quality kit is provided for our clients.  Non...
Tue, 5 Oct, 2021 at 8:42 AM
What are the manufacturing lead times?
Blackout Range; in stock for dispatch in 48 hours and delivery in 5-10 business days  Goliath Range; 15-30 working day Manufacturing lead time  Samso...
Tue, 5 Oct, 2021 at 8:43 AM
I have received damaged items, what should I do?
We are sorry to hear some items in your order have arrived damaged. Please contact us via Livechat or send an email to team@blkboxfitness.com and include yo...
Tue, 5 Oct, 2021 at 8:43 AM
How do I request an invoice?
To request an invoice for your order simply drop our Team a message on Livechat or send an email to team@blkboxfitness.com and include your name and your or...
Tue, 5 Oct, 2021 at 8:43 AM